Yes, you’re going to want to disconnect the original connection and then re-connect with a still existing user. Then you should be able to try again with syncing.
Not sure how to disconnect the original connection. When I clicked on “disconnect”, I got the following:
Account Connected!
You are connected to your Constant Contact account.
Account Name:
Fatal error: Uncaught Ctct\Exceptions\CtctException: Forbidden in /home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.php:78 Stack trace: #0 /home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/AccountService.php(99): Ctct\Services\BaseService->convertException(Object(GuzzleHttp\Exception\ClientException)) #1 /home/customer/www/my-site/public_html/wp-content/plugins/constant-contact-forms/includes/class-connect.php(186): Ctct\Services\AccountService->getAccountInfo(‘49175897-62bb-4…’) #2 /home/customer/www/mysite/public_html/wp-includes/class-wp-hook.php(308): ConstantContact_Connect->admin_page_display(”) #3 /home/customer/www/mysite/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(”, Array) #4 /home/customer/www/mysite/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/ in/home/customer/www/mysite/public_html/wp-content/plugins/constant-contact-forms/vendor/constantcontact/constantcontact/src/Ctct/Services/BaseService.phpon line78
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The process you’re taking is correct, but for whatever reason it seems to be throwing errors as well.
Are you savvy enough to potentially access the database directly? There should be a couple options saved in the wp_options table, named ctct_token and _ctct_api_key that when deleted, should put you back in a “connect now” state with the plugin.
That said, I’m also curious about any extra information that the debug log may provide for the error, “Forbidden” is pretty generic.
Cleaning the table did the trick. It’s working again. Thank you!