Could Not Retireve Order |

Plugin Support


Hello @tfpumps

To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

The system report can be accessed here:
WooCommerce > Status > Get system report > Copy for support

You can copy the log files from here:
WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]” in the dropdown and click on view.

You can share it privately with us from here:
If you send a private message, please include a link to this thread.


Hello @tfpumps

Thank you for opening the private thread with us. We see this issue is caused by the WooCommerce default button on the payment page, not being replaced with our PayPal button. This causes this error. You need to find out what is causing this by doing conflict testing. I have replied some instruction on this via the private engagement to us.

Since we see the cause of this issue to be clear, I will mark this thread as resolved. If you need additional support, please let us know via your private engagement.

Kind regards,


This site will teach you how to build a WordPress website for beginners. We will cover everything from installing WordPress to adding pages, posts, and images to your site. You will learn how to customize your site with themes and plugins, as well as how to market your site online.

Buy WordPress Transfer