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Hi @richardhpa,
Greetings from WebToffee Support!
Thank you for reaching out to us regarding the issue you are experiencing with coupons on your client’s website.
After reviewing the screenshots you provided, it appears that you are not using the Smart Coupons for WooCommerce plugin by WebToffee. Instead, the plugin in use seems to be developed by StoreApps.
In this case, we kindly recommend reaching out to StoreApps for further assistance and support regarding the functionality and configuration of their plugin. They will be able to provide you with the necessary guidance and help resolve any issues you may be experiencing with coupons not appearing as expected.