Customizer not loading | WordPress.org

Hello @herbhomecure

Can you please post the website’s URL so we can check a few things out? Also, can you please confirm that you are fully up to date in terms of your WordPress installation and additional services?

Thanks!

Here is my website. Yes my theme and wordpress is up to date. Thank you

Hmm, from the front end, everything checks out. Could you please send us a screenshot of your browser console when accessing the Customiser? There must be something that’s shown there.

Sure. Here is the Image of dashboard console.
2. customizer image

• This reply was modified 2 hours, 32 minutes ago by herbhomecure.

Hi @herbhomecure

No, no. Open the browser dev tools and then the console from it. Here’s a tutorial on how to do it —

Thanks!

Hi,
Here is the image of the browser console.
Thank you

Hi @herbhomecure

Hmm, seems that there are a lot of errors that we cannot see at the top of the window. Could you please try and record a video going slowly over the errors, as we really need to see exactly what’s happening.

Also, have you used any external utilities to modify the database at all? It might be something from the host, or a third party plugin?

Thanks!

Hi,
Here is the Video of the errors.
Also, have you used any external utilities to modify the database at all? It might be something from the host, or a third party plugin?
Answer: NO SIR
Thank you

Hi @herbhomecure

Ok, so I have checked the video with our development team and it really doesn’t seem to come from our end, as none of our files are referenced in the error and they are the core WordPress files themselves.

Are you sure that you have deactivated absolutely everything that’s external? On a typical setup, no errors pop up —

Thanks!

Yes, Sir, I have deactivated every plugin but the problem still remains.

Have you tried switching themes temporarily, to see if the issue replicates? Please try switching to the default 2021 theme and see from there. Or switch between Blocksy and Blocksy Child if you have it installed.

I have just tried switching themes. The issue replicates with Switching themes also. It seems that there is an issue with my WordPress files.

There we go 🙂

I would suggest you try reinstalling the WordPress files somehow, or double check file permissions on your server.

Hope this points you in the right direction.

Thanks!