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Hello @shimzo,
Thank you for your query and we are so sorry about the trouble this must have caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
Here is a video you can follow as well:
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes.