I remember years ago if you paid for a wp-plugin you were not expected to immediately hand over your WP admin access to allow devs to use your blog to fix their paid product. Am I the only one?
These days a plugin for $60 can have obvious issues and the devs rather than trying to reproduce in-house, the first step is to request that you hand them your admin access so they can use your install to figure out bugs. If you opt not to then they can’t or won’t help.
Maybe I’m remembering incorrectly or has things changed?