Hi @bbwp90
When a customer orders from multiple vendors on the same cart the individual vendor will receive an email notification by default.
It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the steps below.
- Please deactivate all plugins except the Dokan, Dokan Vendor Dashboard, and WooCommerce.
If the above method doesn’t resolve your problem, go for the next.
- Switched to any default theme like Twenty Twenty or Storefront.
- Clear your site cache as well as the browser cache and try the process again.
You can follow this third-party article to trace the conflict.
If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site.
I hope the information will help.
Thanks!
Sorry, I need to correct myself.
When a customer orders from two different vendors, neither vendor receives an email. However, when the order is placed with just one vendor, the email notification works fine.