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Mobile compatibility is theme dependent.
Looking at your site, you use honor theme.
Your currently used theme could not be found in the projectdmc.org/themes/ directory, as far as I can see.
If this was a custom theme, you may have to go back to your developer team and ask them to make the necessary change(s) to the theme.
If you use a commercial theme and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations.
Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product. Commercial products are not supported in these forums.
Don’t know if you are the developer of the theme, or if you are using a product.
Looking at your site, t-p is right. There appears to be two menus setup. I guess the intent was to hide the “mobile” version of the button while in desktop view, which has been done in the media query at a 767px width break point. It seems they forgot to add a ‘display: none’ to the ‘.sc_layouts_menu’ class at that break point, which is the ‘desktop’ version of the collapsed menu.
Hope this help steer you in the right direction.
Thank you so much to both of you for your help! I am a user of this theme; I will redirect my query to the developer.