so I’m helping someone with some stuff on their site, and they gave me the log-in to it. I logged in just fine and am finally getting around to do the things they wanted. The site is somewhat built already by a third party who is no longer involved, but it’s missing stuff like a Site Title.
I’m trying to install a commerce plugin for him, but it wants me to edit and add the site title, but when I go to do that, it freezes and says “something went wrong.” and has al ink to log-in to the site admin (which I thought I was already in). The log-in that gets me to the editing area doesn’t work here, and the person I’m helping doesn’t have any other log-ins.
If I try to go somewhere else, say “users” it tries to load for a bit then says “There was an error retrieving users. Try again.” Basically, nothing is working. This seems like a connection error, but my connection is fine and I don’t think wordpress is experiencing issues.
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First things first, are you sure this is a site on WordPress.com? Or is it a site built with the open-source WordPress software (from WordPress.org)?
>I’m trying to install a commerce plugin for him,
If the site is on WordPress.com, the site will need to have the WordPress.com Business or eCommerce plan to upload plugins:
Does it have one of those plans?
>I go to do that, it freezes and says “something went wrong.”
>…
>If I try to go somewhere else, say “users” it tries to load for a bit then says “There was an error retrieving users. Try again.” Basically, nothing is working.
So, if this site is on WordPress.com, you should contact the WordPress.com support team because that sounds quite messed up:
If the site is NOT on WordPress.com and you’ve just misspoken in the title, let us know and we can try to help you troubleshoot.