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Hello,
Thank you for reaching out with your issue. I’m sorry you’re experiencing trouble with form submissions getting stuck on “Processing.”
Let’s try a few steps to troubleshoot and hopefully resolve this problem:
- Clear Cache: Start by clearing the cache on your site and your browser to ensure this isn’t a caching issue causing the problem.
- Plugin Conflict Test: Sometimes, other plugins can interfere with Ninja Forms. Try deactivating all other plugins except Ninja Forms and see if the issue persists. If the form submits successfully, reactivate your plugins one at a time to identify the culprit.
- Switch Themes: Occasionally, themes can also cause conflicts. Temporarily switch to a default WordPress theme (like Twenty Twenty-One) and test the form submission again.
- Check JavaScript Console for Errors: Open your browser’s developer tools (usually F12 or right-click -> Inspect) and check the Console tab for any JavaScript errors. These errors can provide clues to the issue.
- Update WordPress and Ninja Forms: Ensure both your WordPress installation and Ninja Forms plugin are updated to the latest versions.
If you’ve tried these steps and are still facing issues, contact our Customer Success team for further assistance. They can provide more in-depth troubleshooting and guidance. Please include any error messages you’ve encountered and the steps you’ve already taken to resolve the issue.
Thank you for being so patient as we work through this issue together. We’re committed to helping you get your forms up and running smoothly again.