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Hi Amanda R.,
You just created 2 tickets (same content) in our support and 10 minutes later you come to WordPress and created one ticket and left one star review.
You said your customer want change the order of the images on WordPress gallery.
The Gallery is managed by WordPress. You bought The Boat Dealer Plugin.
You are free to use any free or paid Gallery plugin.
We have a free video to learn to use WordPress gallery:
We can’t use the WordPress forum to give support to paid plugins. It is not fair with WordPress. Please, use our support. It is working fine.
Cheers,
Bill