Gap limit reached, BTC sent to addresses that are not from my wallet

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Im using CryptoWoo 1.4.6 (Cryptocurrency Payment Gateway) + HD Wallet 0.13.5 and I got the message: “Gap limit may have been reached in your wallet for cryptocurrencies: BTC. Send a small payment to your latest wallet address to see more transactions”.

After a couple of weeks I check my Electrum wallet. I see 0 incoming transactions in my wallets but on the website orders have been paid and marked as green. When I check BTC addresses to the following orders I can’t find them in my Electrum wallet, I have checked every single one manually.

The MPK have not been changed, the address index is increasing with orders. The address list is empty.

How do I prevent this from happening and how do I get my BTC back? We are talking a few thousand euros.

 

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