I have a website that has been done by a company called, let’s say, *Station*. The webpage is built on the wordpress template of 2016. (yes, super old I know). *Station* is based on another country and gives terrible service and don’t maintain our webpage so we want to move away from them, but they don’t this yet.
Here is the thing.
* We can’t figure it out where our website is hosted. I’ve asked everyone in this company and no one know anything.
* The person that engaged with *station* in the first place is no longer reachable.
* There is no service being paid to any company for providing hosting services.
* On the public records, the ip is showing Fastly, but as far I understand they don’t provide actually hosting.
* On the admin settings, I can see that in WordPress Address that “This field is managed by setting the default domain on your **Flywheel** dashboard.” So I reckon this is my answer, but still I’m not 100% sure.
So here is my question.
* Is a normal practice not to pay a fee as “hosting” but doing as “website deal package or similar”?
* Is there any other way to be 100% sure where my page is being host? without asking the company *station* (I know this is my last resource)
Also, I’ve set a local server and started building the web with the twentytwentyfour template. What would the best way to replace the entire page without broken anything? As far as I read there are a lot of plug-ins that does this job, but not sure how they will interact with **flywheel** since I don’t have any log-ins to this service. How is the standard procedure to stop engaging with a company that have so sensitive information about your website?
Any advice is welcome!
Thanks!
TD;DR: I want to get rid of the company that manage my website I don’t know the best way to do it.
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Why do you want to know where it’s hosted? It doesn’t really matter. If “station” owns the hosting account, you can’t do anything about the hosting besides moving to somewhere else, which sounds like what you want to do anyway.
Importantly – who owns/controls your domain name? That will determine what you can actually do.
Regardless, as a precaution, I’d recommend you log into your site, make a backup (with something like UpdraftPlus) and download a backup. Now you can move your site to any host you like.
> *Is a normal practice not to pay a fee as “hosting” but doing as “website deal package or similar”?*
No, that isn’t normal.
> *Is there any other way to be 100% sure where my page is being host? without asking the company station (I know this is my last resource)*
https://www.who-hosts-this.com/ – though as I said, if you don’t own the hosting account, you won’t have any access to the hosting.