Hi @logologics,
Thank you for sharing the details. Just to clarify, are you using any email customizer plugins on your site? Sometimes customizers can affect how the tracking information is displayed in emails.
Let me know, and we’ll troubleshoot further!
Best regards,
Gaurav
Hi @gaurav1092,
Yes, I use this one:
Kadence WooCommerce Email Designer – WordPress plugin | WordPress.org
I will deactivate and test again, to see if the issue is gone, and will get back to you.
Thanks for responding so quickly!
Annie
Hi @gaurav1092,
I can confirm that all works well, when the email designer plugin is deactivated.
Is there anything that can fix this on your end or should I contact support off the other plugin?
I would like to keep using the email customizer as well.
Thanks!
Annie
Hi @logologics,
We have tested the Kadence Email Customizer plugin with AST, and it works fine on our end. Our tracking widget is added to the “woocommerce_email_before_order_table” hook.
Could you check if the Completed order status email template is being overwritten in your theme or child theme? This could be causing the issue.
Best regards,
Gaurav