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I had hosting and wordpress on one website.
I asked another host to transfer the website. They did.
It worked as it did before.
However, I wanted to make changes to the website, so I ordered WordPress from the new host. Once I downloaded it, my website was gone.
I went back to the other host and realized my WordPress was still active and was able to download the backup in zip, but restoring it doesn’t work.
Any ideas on what to do here?
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Did you also download the databases? You need them to restore the site
*”However, I wanted to make changes to the website, so I ordered WordPress from the new host”* why would you order a new site when you already had one?
What does your backup look like exactly? Share a screenshot of the files in contains.
Do you have access to phpmyadmin and FTP? Check in phpmyadmin that the database prefix is correct in your wp_config.php file.