Hi @boropot
The plug-in detects my account however when I click connect nothing happens and I can’t move on. I can’t click continue.
From what I understand, you’re having some trouble connecting to your merchant account with the Google Listings & Ads plugin. You’ve mentioned that the plugin can detect your account, but hitting ‘connect’ doesn’t seem to move things forward. Let’s try to troubleshoot this together.
Here are some steps you can take:
- Clear Browser Cache: Sometimes, the browser cache might prevent certain actions from being executed. Try clearing the cache and cookies of your browser and then attempt to connect again.
- Update Plugin: Ensure that you’re using the latest version of the Google Listings & Ads plugin. If not, please update it.
- Check Merchant Account: Make sure that your merchant account is set up correctly and that there are no issues on that end. If you’re unsure, you can check Google’s own support for any possible issues.
- Plugin Conflict: There might be a conflict with another plugin that’s preventing the Google Listings & Ads plugin from functioning correctly. Try deactivating other plugins temporarily and see if the issue persists.
Here’s a helpful guide on how to test for conflicts: 👉 How to Test for Plugin and Theme Conflicts
If you continue to experience difficulties after trying these steps, please get back to us with any error messages you might be seeing or further details about the issue. This will help us to provide a more precise solution.
Could you also provide us with your site’s System Status report? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
Additionally, could you also provide us with the fatal error logs (if any) under WooCommerce > Status > Logs.
Once you have that, please paste it inside a Code block in your reply, or use to paste it and share the link with us.
Thank you for your patience and cooperation in this matter. I’m looking forward to your response so we can solve this issue for you.
@bisratlearn
It unlocked itself after an hour. Problem solved.
Hi @boropot
It unlocked itself after an hour. Problem solved.
I’m glad to hear that your issue with the Google Listings & Ads plugin has been resolved on its own. It’s possible that it was a temporary glitch or delay in the system.
For future reference, if you encounter any similar issues, please do not hesitate to follow the troubleshooting steps I provided earlier. They are designed to help you identify and resolve the most common issues.
I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.
Hope you have a fantastic day!