i PAY $400 FOR A SUBSCRIPTION CAN’T SEND A HELP TICKET

I tried reaching out to you through your support page, but it’s not allowing me to send you a help ticket, even though I’m an annual and ongoing plugin customer! What the heck?!

I have glitches in my loyalty point accumulation. i have 1 to 1 set for points with a breakpoint of 200 to get 100 extra points

But I have a customer Order #799644 who ordered subtotal: $279.96

which should have been 279 points + 100 extra
but she got

Activity Points
Purchasing products 279
Spending over a certain amount 100
Spending over a certain amount 100
Spending over a certain amount 100
Total 579!!!!

It’s multiplying the breakpoint extra points. And this isn’t the only order that this has happened to

Order #799673 details
subtotal: $210.97
should be 210 + 100 extra but she got

Activity Points
Purchasing products 216
Spending over a certain amount 100
Spending over a certain amount 100
Total 416!!

Please help!

The page I need help with: [log in to see the link]

 

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