Hello, I need some help, please. My website has been crashing often so I contacted Blue Host. They scanned my website and located infected files. Also, I found out that my first and last name on the Personal Options page on WP changed to someone else I don’t know… So, I downloaded your plugin (anti-malware GOTMLS) to locate and clean the malware. However, the scan did not locate anything. The only thing it showed was 5 read errors (not sure what this means; I am not a IT person). I am sure there are infected files because the Blue Host scan showed it and may website is constantly having several problems… what can be done? I would appreciate the help!
Also, just to better explain, when I installed the plugin, I started a scan without registering. It immediately started locating a bunch of things showing in red. However, while it was scanning, I watched a Youtube tutorial that advised me to register to update the plugin before scanning. So, I stopped the scan, registered, updated, and started scanning again…. then all the red files that were showing immediately were not showing any longer… not sure what happened. So, I feel I need some help because I am pretty sure I have infected files. Thank you!!!