Hi,
It saves the file as mp3 and NOT wav. Please double check the email link and send us a screenshot if that is not the case. Also, make sure you have the latest version of the plugin. It used to be wav a long time ago. If the issue persists, please share the page link where you added the contact form.
Thank you!
Hi, thanks for your response. Actually I installed it 3 days ago and I just checked, it is the latest (3.5.0).
Yes, I know that the email link is a mp3 file, but I’m talking about the time that the plugin wants to save the record to the server. By the way, if you say that it sends the record as mp3 files, so why does it take too long to send a file with only less than 10 seconds in length?
Thanks for the details. We are checking why it is taking so long and trying to find a solution.
Thank you