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Koko uses WpCron to collect statistics. It’s possible that your WP Cron isn’t executing properly or has something stuck in the queue preventing analytics from being collected until an Admin looks at the Koko settings.
With the Advanced Cron Manager plugin you can see your WpCron queue, and delete the task on top of the queue of its blocking.
It’s also possible that you have WpCron turned off and then you need to create a normal cron job that hits wp-cron.php every 5 minutes or so.
Hope that helps. If you have any questions, please let me know!