Mobile and Tablet Credit Card fields not working

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` WordPress Environment

WordPress address (URL): https://manimekhalai.com<br>Site address (URL): https://manimekhalai.com<br>WC Version: 8.2.1<br>REST API Version: ✔ 8.2.1<br>WC Blocks Version: ✔ 11.1.2<br>Action Scheduler Version: ✔ 3.6.3<br>Log Directory Writable: ✔<br>WP Version: 6.3.2<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ✔<br>Language: en_US<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 7.4.33<br>PHP Post Max Size: 512 MB<br>PHP Time Limit: 600<br>PHP Max Input Vars: 10000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1p

SUHOSIN Installed: –<br>MySQL Version: 5.5.5-10.5.21-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database

WC Database Version: 8.2.1<br>WC Database Prefix: wpt3_<br>Total Database Size: 93.11MB<br>Database Data Size: 87.85MB<br>Database Index Size: 5.26MB<br>wpt3_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpt3_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB<br>wpt3_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wpt3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpt3_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_e_submissions: Data: 0.03MB + Index: 0.27MB + Engine InnoDB<br>wpt3_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wpt3_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_options: Data: 4.08MB + Index: 0.11MB + Engine InnoDB<br>wpt3_postmeta: Data: 49.06MB + Index: 2.00MB + Engine InnoDB<br>wpt3_posts: Data: 16.41MB + Index: 0.48MB + Engine InnoDB<br>wpt3_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_orders: Data: 0.02MB + Index: 0.13MB + Engine InnoDB<br>wpt3_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wpt3_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wfconfig: Data: 1.34MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfhits: Data: 0.11MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wpt3_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wpt3_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY<br>wpt3_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wpt3_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>wpt3_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wpt3_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wpt3_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wpt3_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 48<br>custom_css: 1<br>customize_changeset: 16<br>elementor_font: 1<br>elementor_library: 13<br>nav_menu_item: 14<br>page: 12<br>post: 17<br>product: 4<br>revision: 2767<br>shop_order: 1<br>wp_global_styles: 1<br>wp_navigation: 1<br>wp_template: 1<br>wp_template_part: 1 Security

Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (4)

Elementor Pro: by Elementor.com – 3.17.0<br>Elementor: by Elementor.com – 3.17.1<br>Payment Plugins for Stripe WooCommerce: by Payment Plugins<br>[email protected] – 3.3.51

WooCommerce: by Automattic – 8.2.1 Inactive Plugins (7)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3<br>All-in-One WP Migration: by ServMask – 7.79<br>Code Snippets: by Code Snippets Pro – 3.5.0<br>White Label CMS: by www.videousermanuals.com – 2.6<br>WooCommerce Stripe Gateway: by WooCommerce – 7.6.1<br>Wordfence Security: by Wordfence – 7.10.5<br>WP Fastest Cache: by Emre Vona – 1.2.0 Settings

API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ✔<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Shop base: ❌ Page not set<br>Cart: #2520 - /cart/<br>Checkout: #2839 - /checkout/<br>My account: ❌ Page not set<br>Terms and conditions: ❌ Page not set Theme

Name: Hello Elementor<br>Version: 2.9.0<br>Author URL:  Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ✔ Templates

Overrides: – Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-30 09:52:57 +00:00<br>Options: ✔<br>Notes: 87<br>Onboarding: skipped Action Scheduler

Complete: 125<br>Oldest: 2023-09-28 13:59:49 +0000<br>Newest: 2023-10-29 12:31:35 +0000

Failed: 14<br>Oldest: 2023-08-11 09:57:52 +0000<br>Newest: 2023-10-28 15:59:31 +0000

Pending: 2<br>Oldest: 2023-10-30 05:22:12 +0000<br>Newest: 2023-10-30 12:31:35 +0000 Status report information

Generated at: 2023-10-29 12:33:31 +00:00<br>`

Hi @untitledisnothing,

It’s similar problem to this one maybe?

Yes, that is the reason you’re observing that issue. Your checkout page is duplicating the checkout form HTML and hiding/showing based on the user’s screen dimensions.

What’s happening is the plugin is mounting the card form to the first instance of the #wc-stripe-card-element element that it finds, which is the HTML that’s visible on larger devices. The duplicate instance of the #wc-stripe-card-element does not have the card form mounted and so that’s why you don’t see it on mobile devices.

My recommendation would be to adjust your checkout page to ensure there are no HTML duplicates. I can see all of the WooCommerce billing and shipping fields are duplicated which can cause unexpected behavior for WooCommerce and other plugins.

Kind Regards

Thank you so much I fixed it !!

 

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