First of all, I’ve never really used wordpress to deploy websites so bear with me if i’m speaking nonsense.
Now for my job, I was asked to start managing an already built WordPress Multisite, since my company no long wants to pay the outrages prices of the webdesigner. which I can understand.
So my employer asked me to fully update the site (themes, plugins, content, etc…).
Now the old webdesigner told me all sites use “child-themes” of “[Bridge]”. Apparently most of the plugins come bundled with the theme. So they told me, if I want to update, do it using the plugins provided so there won’t be any version mismatches. And they did provide me with a zip of the latest version of the theme.
Now ever-since, I’ve tried multiple times to update this theme over ftp. It always seems to work, since when I go to the dashboard of a site, under Appearance -> install plugin, I get all the new version that i can install and enable.
Now for where it goes wrong, whenever I update the core package of the theme (which is I believe “Bridge Core”), it seems like it only activates for the main website, but not the other sites (multisite remember). This means many elements are no longer available in WPBakery in these other sites, cause some issues with displaying elements on the site. Pretty much all Qode options are gone.
My first guess, was that I might need to do these updates under the Network Admin dashboard instead, so it would activate for all sites. But it seems like this is not possible, since there is no option to install plugins from a theme. They are also not available under the normal installed plugins tab. Then again under the admin dashboard, it also does say no theme is enabled, because a child theme is separately enabled for each website. Not sure if this has anything to do with it.
I do have to say, that in the Bridge dashboard, the purchase key is only entered for the main website. But from what i can tell on the Qode website, it should be available for any site in a multisite. From what I can tell, this was always the case, and everything just worked.
So at the moment, I’m not entirely sure what to do. Even if this is a registration issue, from all the information I’ve seen online, dashboard menu options such as “Qode options/ slider/carousel” all should be available, even when not activated, but for some reason all these disappear when installing the new version.
I do know for a fact, that in the past, the old webdesigner used envato market to update these thing. Is this maybe a requirement for multisites? At least then I might be able to update the theme from the network admin dashboard, since i can find an envato market menu there. Unfortunately the token is not filled in and the webdesigner does not want to give theirs, because it’s for multiple clients. So I can’t really test or check this unless we purchase the theme again…
Any help for an experience wordpress maintainer would be greatly appreciated.
I might just be overlooking something due to the inexperience.
I haven’t contacted the developer (Qode) yet, because the theme does work, just not for all sites.
Thanks
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