Hello…. when a user to the site with WooCommerce fails to pay, the administrator receives the “Order failed” email, but if the order is successful, the “New order” email does not arrive.
When viewing the log in the WP Mail Logging plugin, I don’t even see that there are attempts to send mail.
This is how the mail is configured:
And this is how the WP Mail Log looks when there is a failed order:
That same thing I would expect to see but when a new order occurs. It should be noted that the product is configured as virtual and downloadable so that when the payment is received, the status is immediately set as Completed. That does work.
What can it be? If the failed order emails, the contact emails, the new registration emails arrive, it should not be a problem with the mail server or the need to use any SMTP plugin.
Regards
Jaime