Hi @piotrjarosfirma,
Do you use any email customizer plugins?
Thanks
Hi, no plugins that I use and are somehow connected to mails are WP mail SMTP and WP Mail Logging.
How do you add the tracking information to orders?
Do you add the tracking information manually or by ant 3rd party logistics or shipping label plugins?
We are using BaseLinker integration with our fulfillment partner.
Maybe first they are changing the order status to Shipped(Completed) and than add the tracking information to order.
Can you please share the full admin order details page screenshot with order notes so I can check it.
Sure, although I don’t see if the tracking comes first.
You will need to ask your fuilfillment partner to first add the tracking information and than change the order status to Shipped(Completed).
I asked them how it works and got the reply:
“As for the BaseLinker itself, the status changes to Shipped only after entering the tracking number, either manually or after using the integration.
Other stores do not report problems with tracking to us, checking the statuses, Baselinker correctly uploads tracking numbers to your store. So we don’t see a problem here.”