Not working with Elavon Converge

When using the Elavon Converge gateway it is giving an error at checkout and not completing successfully, but still taking the user’s payment via Elavon Converge, without any notice this is happening from the WooCommerce order.

Frontend error:

An error occurred, please try again or try an alternate form of payment.

Backend error:

Elavon Converge Credit Card Payment Failed (The order ID from the queried transaction does not match the expected order ID.) Order status changed from Pending payment to Failed.

Please let me know if you require any more information to debug this, as we urgently need to find a solution as soon a possible, as we can’t disable reCAPTCHA due to ongoing carding attacks.

The page I need help with: [log in to see the link]


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