Option to hide closed tickets status

Hello @jhimross

Thanks for contacting us.

You can use the filter in the ticket list to view specific types of tickets. Please go to the Dashboard > Support > Tickets > Filter > Select Unresolved.

“Unresolved” tickets include the tickets which are not closed. You can define unresolved status from Dashboard > Support > Ticket list > More settings > unresolved statuses.

Please let us know if you need further help.


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