Hello @jhimross
Thanks for contacting us.
You can use the filter in the ticket list to view specific types of tickets. Please go to the Dashboard > Support > Tickets > Filter > Select Unresolved.
“Unresolved” tickets include the tickets which are not closed. You can define unresolved status from Dashboard > Support > Ticket list > More settings > unresolved statuses.
Please let us know if you need further help.