Hi,
Recently we switched to the Woo commerce PayPal Payments plugin from ‘PayPal Standards’. Since then we have started to receive complaints from the customers. Initially customers complained about checkout freezes where they were stuck into progress screen and could not make the payment.
We contacted PayPal support regarding this and they suggested to enable the Reference Transactions which we did.
After enabling the Reference Transactions now we have started to receive complaints from the customers and they are not receiving the order updates. Upon inspecting the logs we found out that the orders are reflecting in the logs file but not created on the dashboard. On few occasions we found orders created without the customer details (address, name, email and phone) also.
If this is something that you are aware of and already in work then kindly let us know. Also let us know by when these issues will be fixed.