I am connected via the email [email protected]. I first paid for an annual Basic subscription, then when I was told to connect my site via WordPress, I was forced to create a free account on the same email. Now my account shows that I have two subscriptions on the same email, and though my Basic payment went through, my account is behaving as though I only have the free account. There seems to be no easy way to resolve this. I’m this close to canceling everything and using a different tool — this is so frustrating and I fucking hate all the upsells. Even though I’ve already paid for the Basic plan, it’s not treating me at all like I matter as a customer.
Oh yeah, and automatically installing other plugins (SeedProd) without my consent is absolutely not cool. I don’t know why you’re allowed to do that.
So far my experience with Optinmonster is really bad. I hope you can change my mind.