Payments via Debit & Credit Cards Fail

[ad_1]

Lately I noticed a spike in failed orders. All of them trough the ‘Debit & Credit Cards’ as a separate payment gateway. All of them show “INSTRUMENT_DECLINED” which usually just means their bank rejected the transaction. But this time it seems like the problem is on my backend.

In the meantime I removed the option to have Card payments as a separate gateway and in the ‘Send checkout billing data to card fields’ settings to also ask for name and the postal code of the buyer.

I used to ignore those error but they have shown up more than normal, and from many different customers, so I’m sure it’s not a problem on their side but with the payment gateway. They are not being charged, but it’s causing a loss in revenue.

Here are WC system report and woocommerce paypal payments plugin logs: I can provide the logs in the support page.

  • This topic was modified 6 hours, 6 minutes ago by jaspix.

 

This site will teach you how to build a WordPress website for beginners. We will cover everything from installing WordPress to adding pages, posts, and images to your site. You will learn how to customize your site with themes and plugins, as well as how to market your site online.

Buy WordPress Transfer