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Hi @nomadicandrew
I’m sorry to hear that you ran into issues with this! I haven’t had other reports of this, so we may need to do some testing on your site. Usually, the issue we hear most frequently is that emails are not being sent!
We have an article in our Knowledge Base that may help you troubleshoot this further — it sounds like it may be a hosting issue to me, and I would recommend contacting your new hosting company for troubleshooting as well: https://businessdirectoryplugin.com/knowledge-base/understanding-and-fixing-email-problems/
If that’s not helpful, can you try setting this up on a staging site and then performing a conflict test to see if that may help pinpoint the issue?
Please try those things and let me know how it goes.