Hello @markisu72
Thank you for reaching out to us, we are here to help.
Our plugins webhooks are the main way of communication between the WooCommerce site and the Zettle server, which uses JSON. These webhooks could be an issue when not initialized properly, but this can be corrected easily by deactivating and activating the plugin.
The change of IP should not cause any issues, since the plugin only uses the URL’s of the server and WC site for its communication. We have not verified this, and this is only our expectation. Because of this, I would advise you to make sure you have a good backup and that your WooCommerce library in order/up-to-date. If this does not work out, you should disconnect and restart the sync from WooCommerce, so the products are newly synced & linked. Also, be sure to test stock updates from both directions, to be sure that no firewall is blocking these updates.
Let me know if you run into any issue, so that we can help when needed.
Kind regards,
Joost
Hi Joost,
thanks for your answer.
Regarding the new connect and sync…
Will this result in duplicate products in Zettle?
We cannot delete and sync, because there are a lot of products in Zettle which are not in Woo.
Thanks
Markus
Hello Marius,
If this step is needed (resync), you can avoid skipping the delete part and use the option “replace library” during onboarding and not use the copy option (otherwise you will get duplicate products in your Zettle library; see this https://woocommerce.com/wp-content/uploads/2022/06/image-5.png).
The problem here is that I cannot guarantee you a successful process, because every WordPress site is different, and they do not all act the same way. What I advised is based on my own experience and would expect your site and plugin to behave the same.
Let me know if you have more questions.
again: be sure you make an export of your WooCommerce and Zettle library before you proceed.
Kind regards,
Joost