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Hi jonathancw,
Hope you are doing well.
Thank you for reaching out to us. We’d like to inform you that the WordPress ORG forums are dedicated to providing support for free plugins only, as per WordPress regulations. Unfortunately, we are unable to provide support for PRO or premium plugins on this platform.
I can see that you have created a support ticket on our end. We will contact you from the ticket and assist you in resolving this, no worries.
We appreciate your understanding and are here to help with any issues related to the free version!
Thank you.
Have a good day!