Hello there,
Thank you for writing to us. Since we are using browser cookies to verify if the link has been clicked from the same user or not so the verification link should be clicked from the same browser else our plugin won’t recognize the link. That is the reason it is opening the home page only.
Can you please confirm if the link has been clicked from the same browser or not? Please check the video of our testing on the link that you had provided which shall show that the unlock mechanism is working properly as it should.
https://recordit.co/1OnY9qkaXy
And also please let us know what issue did you face while using unlock code mechanism.
Thanks.
Hi and thanks for your reply,
indeed I am using Outlook so I click the link within Outlook and get redirected to the Homepage even if it is the exact same browser Outlook is opening the link with.
The issue with Code-Pasting was that the code was not accepted, when I copied it and pasted it. But it got accepted after I typed it in manually.. yeah that is something I never want to do again. 🙂
Since I am using Inkognito-Tabs for testing the link opened in an normal tab instead. So this might be the problem (on my side). I was able to unlock the content after manually pasting the link into my adress-bar.
A second test within a fresh browser worked perfectly. I think I should be able to leave a note for each customer in the verification-mail. They should also be able to copy and paste the link if the automatic redirect does not work.
Thanks for your support!
Basti
Sorry for re-opening but I am interested why the copy-paste code-verification did not work using copy&paste.