Hi @nero282,
Thank you for reaching out to us. I understand you are seeing a different admin’s name on the refund transaction. Could you please check if the user ‘Max Muster’ is indeed an admin or the main WordPress admin on your site? You can verify this by going to your WordPress dashboard, then to ‘Users’, and checking the role next to ‘Max Muster’.
If ‘Max Muster’ is an admin, it’s possible that the refund was processed while logged in as this user, either intentionally or accidentally. If this isn’t the case, we might be looking at a display issue where WooCommerce is incorrectly attributing the action to ‘Max Muster’.
To further investigate, it would be helpful to know:
- Has this issue occurred more than once or was this a one-time occurrence?
- Are there any user role management plugins active on your site that might be affecting this?
Looking forward to your response so we can resolve this issue promptly.
Hi, thanks for your answer. Max Muster is the main WordPress admin, he was not logged in. And it looks like this, if you do the refund directly in the Stripe account, then WooCommerce doesn’t know which WordPress user the refund was made with, and therefore the main WordPress admin is visible at the refund transaction in woocommerce in the Orderoverview. can that be right?
Hi @nero282,
Yes, you’re correct. When a refund is processed directly through Stripe, WooCommerce doesn’t have a way to associate that refund with a specific WordPress admin user. Therefore, it defaults to displaying the main WordPress admin for the refund transaction in the Order overview.
Please note that this does not affect the refund process; it’s just how it is displayed in WooCommerce. If you want the correct admin name to be displayed, you should process the refund through WooCommerce instead of Stripe. This way, WooCommerce can correctly attribute the refund to the admin who processed it.
I hope this clarifies your concerns. If you have any other questions, feel free to ask.