Returning visitors from PayPal are getting “Forbidden” message

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We use WP Simple Shopping Cart on our WordPress site, which uses PayPal. When they pay, a window pops-up for PayPal where the user makes the payment. After the transaction has processed, the pop-up window closes and redirects our users back to our site, where they now encounter a message that says “*** Forbidden. Your request has been detected as spam. ***” The transaction payment did go through without issues, but for some reason their return back to the site is triggering the Forbidden message by Cleantalk. How do we fix this?

 

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