Hello gesundegeschenke,
Thank you for contacting Woo support.
I understand that the “Visual” mode for the text editor is not working on your site for the short product description.
Could you share details about the changes you made to the database?
Looking at the exact steps will allow me to understand their impact on the site.
Could you undo those steps and check if that fixes the issue?
Looking forward to your response. 🙂
Best regards.
wordpress sends me a critical problem: too many (1862, 3MB) automatically loaded options slow down my site. So in the gowp_options table I set all woocommerce payment modalities in ‘Autoload’ from ‘yes’ to ‘no’ because as an affiliate I don’t sell directly, but rather forward them to the partner shops.
I got this on August 8th. made. I can’t say exactly how long the problem with the visual editor has existed. The last time I edited an existing product was on August 3rd and it still worked.
Hey, @gesundegeschenke!
Thanks for the information.
If you only changed things related to payments, I don’t believe it would do anything with the product editor. If you want to make sure you can turn it back to yes to check if the issue persists.
If you write on the visual option, does it change anything?
How did you added the products you are having issues with?
Did you use any plugins or custom code to add or modify them?
I see on your screenshots that your product editor is not the default one. Are you using the product editor (beta)?
If you don’t know you can check it by going to WooCommerce > Settings > Advanced > Features > Experimental features and see if the New Product Editor is checked.
Are you using any plugin that change the product editor? If you are, it might be causing a conflict. I suggest deactivating it and testing if the issue persists.
Looking forward to your reply.
Have a wonderful day!
I’m working in the block editor. I deactivated the Spectra plugin, no difference. I’ve been using Spectra for a very long time.
If I edit the product in text mode, the change is applied. If I write something in visual mode it is ignored.
For very old products, it doesn’t show me the long description, only the note: Convert to blocks. See screenshot.
https://www.gesunde-geschenke.com/wp-content/uploads/2024/08/woo3.png
When searching on Google I kept coming across problems with JavaScript as a solution.
This command is intended to tell WordPress to stop merging Javascripts.
define(‘CONCATENATE_SCRIPTS’, false);
Didn’t work.
Based on your explanation, it seems like there might be a conflict with a plugin or theme that’s affecting the visibility of the short product description in the visual editor.
First, I would suggest you to clear your browser and server cache or try accessing your site from a different browser or incognito mode to see if the issue persists.
Additionally, head over to WooCommerce → Status → Tools, and do the following:
- WooCommerce transients – Clear
- Expired transients – Clear
- Clear template cache – Clear
- Capabilities – Reset Capabilities
- Clear customer sessions -Clear
- Product lookup tables – Regenerate
- Regenerate the product attributes lookup table – Regenerate
If the problem still persists, you can run a conflict test to help you identify the cause of the issue.
Temporarily switch your theme to Storefront or Twenty Twenty-Four
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you do not see the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
If the issue still remains, please enable debugging in WordPress.
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );This will create a debug.log file in your wp-content directory. If any PHP errors or notices are causing the issue, they will be logged there.
I hope that helps! Let me know once you have done a conflict test!
Hi Shameem,
Thank you very much for the detailed description. I followed the instructions and found the conflict. it was the plugin media file renamer. strange how that is connected. but the visual editor works again after I deactivated the plugin. great help, thank you very much.
Best regards, Renata