Hello Mbratch,
I am really sad to know that.
If you do not have access to the admin area then you must be required to log in via FTP or cPanel.
You can contact your hosting provider to reset your FTP login credentials or you need to login into the cPanel to create a new FTP account.
This type of issue might be related to the theme or plugin version conflict.
You need to deactivate plugins one by one to check if it working.
Or you can switch the theme to the default one.
If you want to check the error log then add the below one line in your root file wp-config.php
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );After adding the above code, you might be able to see the detail about the issue that occurs on your site and might be able to resolve it.
Best,
Hitendra
Hello Hitendra
Thank you for the prompt reply.
How might I access cPanel? I downloaded the phpMyAdmin tool according to some instructions on this site, but after downloading it and gazing at the documentation, I really have no idea where to get started with that tool to try and resolve this issue.
In the meantime, I can contact my web hosting service to ask why the sftp isn’t working. It’s not even getting as far as asking for credentials. It just seems to take a long time and then says “disconnected” which might mean that it’s not an understood or supported connection on the site (although my service provider dashboard indicates that it is supposed to support sftp).
Mark
Hello again, Hitendra
Well, I contacted GoDaddy (who hosts my website). I called them to resolve my issue of not being able to make sftp contact to the site. I got through their telephone help queue fairly quickly, and a gentleman on the phone took some information from me and put me on hold for about 10 mins. He returned, finally, apologizing for keeping me waiting and asked me to try the site. The main page of the site is working and I can now access the admin page. So I’m on my way to resolving the issue.
I have to give a big shout-out to GoDaddy on this one.
Mark
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