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What plugin(s) are you using to manage comments?
We are using the wpDiscuz plugin for comments.
(Version 7.6.17 by gVectors.)
In that case, I recommend asking at https://projectdmc.org/support/plugin/wpdiscuz/ so the plugin’s developers and support community can help you with this.
Got it. Did it. Thanks!
Turns out that it is a handy little feature of wpDiscuz that is seldom needed, and safe to run even if you are not sure you need it. The catch is that to run it you need to click on Synchronize Commenters Data on the Dashboard and the scroll way down on the next page that appears, then look again for Synchronize Commenters Data and then click on that to actually make it run. It ran quick and that was that.