The plugin appears to be charging my customers multiple times. Today, two customers reported that they were billed multiple times after placing orders on my website. One paid with Paypal through the “PayPal by Payment Plugins”, and although the second payment was canceled, he was billed twice at the beginning. Another customer paid with credit card through “Stripe by Payment Plugin”, and her bank blocked her card after the purchase because, according to the bank, there were three attempted charges. It seems that these extra charging attempts did not go through, and on my end, I only received one payment and one order for each.
This issue is causing significant problems for my customers, as their bank cards are getting blocked, and they might perceive us as fraudulent. From my end, I’ve only received one order and one payment for each case.
Also, I’ve looked into WooCommerce Logs, and this is today’s log for stripe.
2023-11-25T06:18:19+00:00 INFO Webhook notification received: Event: payment_intent.requires_action
2023-11-25T08:20:14+00:00 INFO Webhook notification received: Event: charge.failed
2023-11-25T13:38:04+00:00 INFO Webhook notification received: Event: payment_intent.requires_action
2023-11-25T13:41:40+00:00 INFO Webhook notification received: Event: payment_intent.succeeded
2023-11-25T13:41:40+00:00 INFO Could not complete payment_intent.succeeded event for payment_intent pi_3OGM1uK7geiL9K9O0lS7hPY4. No order ID 7841 was found in your WordPress database.
This typically happens when you have multiple webhooks setup for the same Stripe account. This order most likely originated from a different site.
2023-11-25T13:41:40+00:00 INFO Webhook notification received: Event: charge.succeeded
2023-11-25T17:23:47+00:00 INFO Webhook notification received: Event: payment_intent.requires_action
2023-11-25T17:24:50+00:00 INFO Webhook notification received: Event: payment_intent.succeeded
2023-11-25T17:24:50+00:00 INFO Webhook notification received: Event: charge.succeeded
2023-11-25T19:22:25+00:00 INFO Webhook notification received: Event: payment_intent.requires_action
2023-11-25T19:26:06+00:00 INFO Webhook notification received: Event: payment_intent.succeeded
2023-11-25T19:26:06+00:00 INFO Webhook notification received: Event: charge.succeeded
2023-11-25T21:25:15+00:00 INFO Webhook notification received: Event: charge.failed
This is today’s log for Paypal. As above-mentioned, one reported duplicate charged order was paid with Paypal.
2023-11-25T07:44:42+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2023-11-25T07:45:07+00:00 INFO Webhook received. Event: CHECKOUT.ORDER.APPROVED
2023-11-25T07:45:18+00:00 INFO Webhook received. Event: PAYMENT.CAPTURE.COMPLETED
Please advise on how to resolve this serious problem. Thank you.
-
This topic was modified 23 hours, 32 minutes ago by
. -
This topic was modified 22 hours, 58 minutes ago by .
The page I need help with: [log in to see the link]