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Don’t you love it when you have a problem with a plugin update, and the developer says it’s an issue with your host, not the plugin?
So you go through hoops to get a response from your host that says it’s not a hosting issue; it’s a problem with the plugin.
I’ve got this situation right now with a plugin I’ve used for years, and the support has usually been quite good.
But this time, I’m getting the runaround.
How do you resolve an issue like this? Find a new plugin, or keep pestering the plugin developer?
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If it’s a minor issue, I would try to add a quick patch while trying to contact the authors of this plugin. If that doesn’t work, I would look for an alternative plugin.
Ask whichever person to explain the problem they are claiming it is so you can then go to the other person and tell them what you were told.
As for the host, they will always pass the blame on.