Theme dev told us not to update themes & plugins

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Hello,

Our company is currently in a transition from Shift 4 Shop to WP. We have a lot of business running through the site and the department manager hired out a company to do a site migration as well as build a custom theme. Now I am somewhat skeptical about the dev company telling us that we cannot update this theme or any plugin. The WP Documentation always states to keep the site up to date for best security practices. The company who created the theme was only hired to do the task and then take their foot out of it.

Does anyone have advice on the best way to deal with this situation? Do we need to hire the company to update every bi annually, learn how to update it safely ourselves (if even possible), or just leave it alone like they told us to? This seems like a security risk for me as we will have a lot of sales and customer information running through the site.

Any advice is appreciated!

Thank you.

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