There was a problem with the provided shipping address: Company name is required

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Thanks for reaching out! I’m unable to reproduce this issue with the latest version of WooCommerce and the default Storefront theme.

Does this happen with various payment methods on checkout, or only a specific payment method? If you’re unsure, can you please place a test order using a different payment method, like Cash on Delivery, and see if this resolves the issue?

Since certain payment gateways may require these details, I’d just like to rule out a payment gateway issue happening here.

If the problem is still there when testing with COD on checkout, can you please share a copy of the following:

System Status Report: navigate to WooCommerce → Status. Select Get system report and then Copy for support.
Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.

Cheers!

hello,

thanks for reaching out to me. I confirm that error persist also with a different theme on (like storefront) or even if changin the payment method. It persists also with a 100% discount coupon applied.

` WordPress Environment

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WooCommerce Support: ✔ Templates

Overrides: /home/u440302884/domains/essentiarts.com/public_html/wp-content/plugins/theplus_elementor_addon/modules/widgets-styles/woo-thankyou/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 Outdated Templates: ❌

<pre class=”wp-block-code”><code> Learn how to update |

Clear system status theme info cache</code></pre>

WooPayments

Version: 8.4.0 Connected to WPCOM: ❌ No Logging: Disabled WooCommerce PayPal Payments

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Daily Cron: ✔ Next scheduled: 2024-11-06 21:02:36 +01:00 Options: ✔ Notes: 94 Onboarding: completed Action Scheduler

Complete: 7,461 Oldest: 2024-10-06 10:30:04 +0200 Newest: 2024-11-06 09:29:22 +0100

Failed: 106 Oldest: 2024-02-11 13:29:14 +0100 Newest: 2024-11-06 09:29:22 +0100

Pending: 5 Oldest: 2024-11-06 09:30:22 +0100 Newest: 2024-11-08 11:05:31 +0100 Status report information

Generated at: 2024-11-06 09:29:24 +01:00 `

Hey @essentiarts ,

Thanks for the update, and for sharing the SSR! It looks like the issue you’re facing may be related to the field settings in the customizer. A potential solution has been provided in this thread here:

https://projectdmc.org/support/topic/company-name-is-required-is-displayed-when-company-is-optional/#post-18116756

Can you give that a go and see if it resolves the issue on your end?

Cheers!

Thank you so much!!!! It solved the issue!!!

Hey @essentiarts ,

That’s really great to hear – you’re very welcome! I’ll go ahead and mark this as resolved then. Feel free to create a new topic if you need any further help. 🙂

Also, if you have a minute, we’d love it if you could leave us a review:

https://projectdmc.org/support/plugin/woocommerce/reviews/

Cheers!

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