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Hey there! Thanks for contacting us. I’m happy to help you.
This issue might be happening because of the use of non-latin characters on the product.
To address this issue, I recommend following these steps:
1. Rename the product image on your computer: Make sure to use a naming convention that includes only latin characters and avoids any non-English characters or special characters. A good naming convention could be something like “productname-description”. This will ensure that the image file name is compatible with Google and prevents any syncing issues.
I understand that this may seem like a small change, but it is important because Google has specific requirements for the data it syncs from your WooCommerce store. Non-latin characters or special characters may not be recognized by Google, resulting in syncing issues.
For more detailed information and guidance, I recommend referring to our guide on Google Listings and Ads FAQs, specifically Section 13 which provides more insights into this issue. You can find it here.
If you need further help, can you provide screenshots showing the issue on your end? For screenshots, you may want to use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.
Additionally, please can you share a copy of the following:
- System Status Report: Navigate to WooCommerce → Status. Select Get system report and then Copy for support.
- Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
You could copy and paste your reply or share it via https://pastebin.com/ and send the link here. This will help us investigate further and provide you with a more accurate solution.
Please let me know if you have any further questions or if there’s anything else I can assist you with. I’m here to help!
Have a wonderful day!
THanks. I reviewed the image title, but only latin characters are being used.
Below is the snipboard with the error message, the woocommerce system status report and the fatal errors.
https://snipboard.io/amN9Yy.jpg
` WordPress Environment
WordPress address (URL): https://enjooy-cbd.ch
Site address (URL): https://enjooy-cbd.ch
WC Version: 8.3.1
REST API Version: ✔ 8.3.1
WC Blocks Version: ✔ 11.4.9
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: – Server Environment
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PHP Version: 7.4.33
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 8.4.0
OpenSSL/1.1.1w
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fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
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WC Database Prefix: wp_
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Yoast Test Helper: by Team Yoast – 1.17 Inactive Plugins (16)
Export All URLs: by Atlas Gondal – 4.7
Hello Dolly: by Matt Mullenweg – 1.7.2
myStickymenu: by Premio – 2.6.5
One Click Demo Import: by OCDI – 3.2.0
Otter – Page Builder Blocks & Extensions for Gutenberg: by ThemeIsle – 2.5.2
Premmerce Permalink Manager for WooCommerce: by Premmerce – 2.3.10
String Locator: by InstaWP – 2.6.3
Swiss Post: by FirstPoint Sàrl – 1.3
Templates Patterns Collection: by ThemeIsle – 1.2.5
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.29
WooCommerce Product Bundles: by WooCommerce – 6.22.2
WooCommerce Smart Coupons: by StoreApps – 8.6.0
WooCommerce Subscriptions - Custom Price String: by Prospress Inc. – 1.0.5
WooPayments: by Automattic – 6.9.1
WPForms Lite: by WPForms – 1.8.5.2
WPML Multilingual CMS: by OnTheGoSystems – 4.6.5 Settings
API Enabled: –
Force SSL: –
Currency: CHF (CHF)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages
Shop base: #6 - /cbd-headshop/
Cart: #7 - /korb/
Checkout: #8 - /zur-kasse/
My account: #9 - /mein-account/
Terms and conditions: ❌ Page not set Theme
Name: Shoptimizer Child Theme
Version: 1.2.2
Author URL:
Child Theme: ✔
Parent Theme Name: Shoptimizer
Parent Theme Version: 2.6.7
Parent Theme Author URL: https://www.commercegurus.com/
WooCommerce Support: ✔ Templates
Overrides: – Subscriptions
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://enjooy-cbd.ch
Subscriptions-core Library Version: 5.7.2
Subscription Statuses: trash: 1
WooCommerce Account Connected: ❌ No
Custom Retry Rules: ✔ No
Custom Retry Rule Class: ✔ No
Custom Raw Retry Rule: ✔ No
Custom Retry Rule: ✔ No
Retries Migration Status: ✔ Completed
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure Store Setup
Country / State: Switzerland — Zürich Subscriptions by Payment Gateway
PostFinance Card: trash: 1 Payment Gateway Support
Direct bank transfer: products
PostFinance Card: products
refunds
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_payment_method_delayed_change
PostFinance Pay: products
refunds
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_payment_method_delayed_change
TWINT: products
refunds
subscriptions
multiple_subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
subscription_payment_method_delayed_change Admin
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: customize-store
minified-js
new-product-management-experience
product-virtual-downloadable
product-external-affiliate
settings
async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-12-12 08:33:15 +00:00
Options: ✔
Notes: 60
Onboarding: skipped All Products for WooCommerce Subscriptions
Template Overrides: shoptimizer-child-theme/woocommerce/single-product/product-subscription-options-prompt-radio.php Action Scheduler
Complete: 2,824
Oldest: 2023-11-10 12:59:38 +0000
Newest: 2023-12-11 12:35:33 +0000
Failed: 39
Oldest: 2023-06-05 09:43:08 +0100
Newest: 2023-10-19 12:10:48 +0100
Pending: 13
Oldest: 2023-12-11 12:36:33 +0000
Newest: 2023-12-12 09:16:37 +0000 Status report information
Generated at: 2023-12-11 12:36:08 +00:00
`Fatal Error
2023-12-11T09:24:23+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 81920 bytes) in /home/mositapi/www/enjooy-cbd.ch/wp-includes/class-wpdb.php on line 2320
Hi @serapiony
Thanks for sending over your system status and fatal error log.
The latter appears unrelated to the notification in the feed; nonetheless, you can resolve it by raising the WP Memory capacity. You could ask your host for assistance to double the memory to 512 MB.
It seems your site is not connected to a valid Google ID. Could you please contact us at Woo.com > My Account > Support? You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there, as we will likely need more sensitive information that wouldn’t be appropriate for a public forum.
Looking forward to hearing from you!