Tracking widget not attaching with email

Hi @kashikodz,

Can you please make sure that you selected order status in the Customer View settings in which order status email you want the tracking information?

To check this navigate to WooCommerce > Shipment Tracking > Settings and open the Customer View panel.

Thanks

I want an email fired to customer when I enter tracking information, but I read that your plugin adds tracking widget in order confirmation email instead of firing a new email which is completely fine but in my case its not attaching any tracking info in any email sent to customer,
also I’ve attached an image of WooCommerce > Shipment Tracking > Settings and open the Customer View panel : Image, please tell me if I need to change any settings.
Thanks

Hi @kashikodz,

Do you use any email customizer plugin?
Can you please share your Shipped(Completed) order status email?

Thanks

Hi,
No, I don’t any use any email customizer plugin,
Here’s an image of the email invoice sent to customer,
thanks

To attach the tracking information to the Customer invoice select the Customer invoice in the Customer View panel settings.