Unable to complete test transaction

Hi @divyeshk71,

Thanks for contacting us,

I hope you are doing well, You can select the location like this: see the screenshot.

If you still have the issue then share the video.

Thanks & Regards

WP Experts Support Team

Hi Mirza,

Thank you for your answer.

But the mentioned above screenshot link is not working for me.

Could you please share another or new link?

Thank you.

Hi Mirza,

I have tried to select the location you mentioned in the above screenshot. But when I select the location, there is no option to visible select the location.

See attached video for more information.

Thanks.

Hi @divyeshk71,

Thanks for sharing the video, kindly disconnect the square account and reconnect again.

Thank you

Hi Mirza,

I have tried to disconnect square also but didn’t work.

Please review this video –

thanks.

Hi mirza,

Could you please provide any solution quickly?

Thanks.

Hi @divyeshk71,

We have explained this in the screencast video. Kindly follow this video: ( link )

Please add this link: edit.php?page=wpep-settings&post_type=wp_easy_pay&wpep_admin_url=edit.php&wpep_post_type=wp_easy_pay&wpep_page_post=global&wpep_sandbox=yes&oauth_version=2&wp_nonce=be695f5f6f&app_name=WP_EASY_PAY_SQUARE_APP&wpep_disconnect_square=1&wpep_disconnect_global=true&wpep_disconnect_sandbox_global=yes

Let me know if you have any questions.

Thank you

Hi Mirza,

Yes, I have followed the above steps and it works. Thank you for your help.

One more thing, I have tried to make a test payment and it shows the error like The payment could not be completed. Please contact support for more information.

could you help me with that error?

Thank you.

Hi @divyeshk71,

You are using the live card in sandbox mode?

Thank you

Hi Mirza,

There is an issue with cvv. It works well.

Thank you.

Hi @divyeshk71,

Can you please let me know your Square account is connected in live mode or sandbox mode?

Thank you

Hi Mirza,

My account is connected in live and test both modes and it works well now.

Thank you for your support.

Hi @divyeshk71,

We would appreciate a kind and honest review.

Thank you