Unable to hide “shipment status section”

Hi @amigo81,

We checked the tracking widget with unchecked “Display shipment status section” with the Yaymail customizer plugin but we can’t replicate any issue with it.

It sounds like a plugin or theme conflict. To identify the root of the problem, please follow these troubleshooting steps. Make sure to back up your site before you begin:

  1. Switch to a Default Theme: Activate a standard WordPress theme (e.g., Twenty Twenty-One). Does the issue persist?
  2. Deactivate All Plugins: Disable all plugins and see if the issue resolves.
  3. Identify the Offending Plugin: Reactivate plugins one-by-one, checking for the issue each time. This will pinpoint the conflicting plugin.



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