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Hello @cattzeye77 ,
Thank you for notifying us about this issue.
To address the problem, we suggest accessing WPvivid website using the Edge browser and attempting the process again.
If you have any other queries concerning the pro version, please feel free to contact our support team at support(a)wpvivid.com.
Since discussing the pro version is not permitted here, I will mark this thread as resolved.
Best regards and have a great weekend.