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Hi Babak,
You would see that error when the email(s) you registered within the Trusona mobile App, do not match the email the Admin has on that target WordPress site.
As a reminder, when you install the plugin, there’s a 30 second prompt that the user is shown what the plugin believes is their email address and asks then to register with that in the Trusona app. Hopefully, that will tell us the email ID that the plugin is expecting for that website.
Hope this helps, thanks,
-Manny
Trusona Support