Une erreur critique est survenue sur ce site.

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Hi @phoenixnat,

I’ve tried reproducing the error with Astra and Complianz activated, but haven’t succeeded so far.

Would it be possible for you to enable Debugging on WordPress, either by manually adding the below lines to your wp-config.php file, or by activating a plugin such as WP Debugging to do this for you?

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );

Once that is done, trigger the error once more, and a debug.log file will now be generated containing further details about the cause of this error.

Could you provide us with the information about the error contained in that debug.log file, so we can check what causes this to occur on your site?

Kind regards,
Jarno

  • This reply was modified 2 hours, 21 minutes ago by jarnovos.
  • This reply was modified 2 hours, 20 minutes ago by jarnovos.

Merci à vous pour votre aide, voici les lignes erreur
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/functions.php on line 651

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/class-wp-fatal-error-handler.php on line 73

Pouvez-vous m’aidez ?

—————————–
Thank you for your help, here are the error lines
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/functions.php on line 651

Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/www/vhosts/cnathalie.com/local.creation-site-internet.org/wp-includes/class-wp-fatal-error-handler.php on line 73

Can you help me ?

Hi @phoenixnat,

The error means that the memory limit (~134mb) on your website had been exceeded.
In the errors that you’ve posted, I didn’t immediately find an indication that this is related to Complianz though.

Since you use WooCommerce as well: I’ve taken a look at their documentation and they seem to recommend a value of 256MB. Please find their instructions on how to change the memory limit here: https://woocommerce.com/document/increasing-the-wordpress-memory-limit/

Hope it helps!
Kind regards,
Jarno

Merci de votre aide cela a fonctionné super

——————-

Thanks for your help it worked great

Hi @phoenixnat,

Glad to hear, thank you for confirming the solution!

Kind regards,
Jarno

 

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