An email containing the specific error should have been send to the site administrator. Have you received this email? Could you please send med the error message?
You can also add the following lines to wp-config.php, which will generate a log file in /wp-content/debug.log
define( 'WP_DEBUG', true );
define( 'WP_DEBUG_DISPLAY', false );
define( 'WP_DEBUG_LOG', true );
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.2.2
Active theme: JupiterX Child (version 1.0.0) Current plugin: GTM Kit (version 1.10.0) PHP version 8.0.28
Error Details
=============
An error of type E_ERROR was caused in line 106 of the file /nas/content/live/fsioffice/wp-content/plugins/gtm-kit/inc/main.php. Error message: Uncaught Error: Class "TLA_Media\GTM_Kit\Admin\AdminNotice" not found in /nas/content/live/fsioffice/wp-content/plugins/gtm-kit/inc/main.php:106
Stack trace:
#0 /nas/content/live/fsioffice/wp-includes/class-wp-hook.php(308): TLA_Media\GTM_Kit\gtmkit_admin_init('')
#1 /nas/content/live/fsioffice/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 /nas/content/live/fsioffice/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#3 /nas/content/live/fsioffice/wp-settings.php(486): do_action('plugins_loaded')
#4 /nas/content/live/fsioffice/wp-config.php(123): require_once('/nas/content/li...')
#5 /nas/content/live/fsioffice/wp-load.php(50): require_once('/nas/content/li...')
#6 /nas/content/live/fsioffice/wp-admin/admin.php(34): require_once('/nas/content/li...')
#7 /nas/content/live/fsioffice/wp-admin/plugins.php(10): require_once('/nas/content/li...')
#8 {main}
thrown
I don’t know why but you have the 1.9 version of the file ‘gtm-kit/inc/main.php’. How did you update the plugin?
I think the best way to correct the error is to delete plugin folder /wp-content/plugins/gtm-kit/ using FTP and install it again. I you simply delete the plugin from Plgins menu you will allsp delete the plugin settings.
I updated it from the site dashboard in WordPress.
I don’t know how to do what you suggest.
Do you have acces to the WordPress backend at all or is it crashing?
I restored the version before the crash so i have access.
You are correct in that what shows in my dashboard is version 1.9
Google Tag Manager implementation focusing on flexibility and pagespeed.
Version 1.9.0 | By TLA Media | View details
You problem is not in version 1.10. The problem is that the plugin wat not fully udated, which could be because of server interruption.
I think it is safe to try an update again, and if it happens again you need to contact your webhost support.